How to Use BizSensei OMS

A. Restaurant / Owner side

Everything below happens in your restaurant dashboard at oms.bizsensei.co.in. Use the left menu groups: Sell, Kitchen, Catalog, Customers, Manage, System.

1. Create your account and log in

1. Open oms.bizsensei.co.in/signup.php and tap Create your restaurant.
   • Enter your restaurant name, your email (this is your login) and a password of at least 8 characters.
2. Log in at oms.bizsensei.co.in/login.php with your email and password. You can also use Continue with Google.
3. You land on the Dashboard. This is your home screen for sales, active orders and quick actions.

2. Set up your restaurant

1. Go to System > Settings. Fill in your restaurant details: name, address, phone, logo and tax percent used on bills.
2. Open Manage > Delivery to configure delivery: turn delivery on or off, set your delivery radius in km and your delivery zones. Customers outside the radius will see takeaway only.
3. In System > Branding you can set your restaurant colors and logo shown on QR ordering pages and bills.
4. If you take online payments, connect your Razorpay keys in Team/Settings > Razorpay so customers can pay by UPI, cards and netbanking. Cash on delivery keeps working alongside.

3. Add your menu

1. Go to Catalog > Menu.
2. Add categories first (Starters, Main Course, Beverages, Desserts). Categories keep the menu tidy for guests and the kitchen.
3. Inside a category, tap Add item. Enter the name, price, a short description and upload a photo. Mark each item Veg or Non-veg.
4. Use the item toggle to mark items available / out of stock during the day. Out-of-stock items hide from QR ordering instantly.
5. Plans limit menu size (Basic: 100 items, Standard: 500, Premium: unlimited). Check System > My plan for your limit.

4. Tables and QR codes

1. Go to Sell > Tables and add your tables: Table 1, Table 2, and so on. Add your floor areas first in Manage > Floor if you have indoor and outdoor seating.
2. Each table gets a QR code automatically. Open a table and tap Print QR.
3. Print the QR on a table tent or sticker and place one on every table.
4. Guests scan the QR with their phone camera. Your menu opens in their browser. No app install, no login needed. They order, and the order lands on your kitchen display and in Sell > Orders.

5. Take orders at the counter (Billing)

1. Go to Sell > Billing. This is your POS screen.
2. Tap New order, choose the order type: Dine-in (pick the table), Takeaway or Delivery.
3. Tap menu items to add them to the bill. Change quantities with the plus and minus buttons.
4. Apply a discount if needed, then tap Print KOT to send the kitchen order ticket to the kitchen.
5. When the guest pays, tap Settle payment, choose cash, UPI or card, and print the final bill. Use Split bill when a table wants to pay separately.
6. A shift must be open for billing. Open one in Sell > Shifts at the start of the day and close it at night to see expected vs actual cash.

6. Kitchen display

1. Open Kitchen > Kitchen on a tablet or screen in your kitchen. This is the KDS.
2. New orders appear as cards with the table or order number, items and time elapsed.
3. Tap a card to move it through Accept, Preparing, Ready. One tap per stage.
4. When an order is Ready, the counter staff sees it in Billing and serves or packs it.
5. Use Kitchen > KDS stations if you want separate screens, for example one for the tandoor and one for beverages.

7. Delivery management

1. Online delivery orders arrive in Sell > Orders with the customer address and phone.
2. When the order is Ready, assign it to one of your paired riders from the Riders page (see section 8) or from the order itself.
3. The rider sees the delivery in their app with your restaurant address as pickup and the customer address as drop. They get route guidance on the map.
4. At pickup, the rider enters the pickup code shown on the order. At the door, the customer shares a 4-digit delivery OTP from their tracking page, which the rider enters to complete the delivery. This proves the order reached the right person.
5. You and the customer can follow the rider live on the map until delivery.

8. Pair delivery riders

1. Go to the Riders page in your dashboard.
2. Set your rider pay: Per km (Rs) and Minimum payout (Rs). Earning = max(minimum, total km x per km), where total km = nearest vacant rider to your restaurant + restaurant to customer.
3. To pair a rider, tap Generate invite code and share the code with the rider. They enter it in their app. Or ask the rider for their own pairing code (shown on their dashboard after verification) and enter it on your Riders page.
4. Paired riders appear in your list. You can activate, deactivate or unpair them anytime. Only verified riders can be assigned deliveries.
5. When a rider completes a delivery and enters the customer's OTP, their earning is added to their app automatically.

9. Customers, coupons and campaigns

1. Customers > Customers shows everyone who ordered from you: names, phones, addresses and order history. This data is yours.
2. Create discount codes in Customers > Coupons (for example FESTIVE10) for online orders.
3. Run offers and messages from Customers > Campaigns and Customers > Email. Use Customers > Loyalty to reward repeat guests with points.

10. Reports and invoices

1. Go to Manage > Reports for sales by day, top items, category performance and staff reports.
2. Sell > Invoices keeps every bill with GST breakup. Customers also get an invoice PDF by email on delivered orders.
3. Manage > Leakage Radar flags unusual patterns like heavy discounts or voided bills so you can review them.

11. Branches and staff

1. Add outlets in Manage > Branches. One login controls all branches, and each branch keeps its own menu, tables and orders.
2. Add your team in Manage > Staff with roles: owner, manager, cashier, kitchen, delivery. Staff log in with a PIN on the POS (pin_login.php).
3. Check Manage > Activity to see who did what, across all branches.

B. Customer side

Your customers order from their phone browser or the BizSensei Food Android app. No account is needed to browse, but login unlocks saved addresses and order history.

12. Order food online

1. Open your restaurant's ordering link or the BizSensei Food app. The welcome screen shows a 3D mascot, then language choice (13 languages), then login.
2. Log in with email OTP or Continue with Google. New users add their name and delivery address on a map.
3. Pick your delivery address on the home screen: use your current location, type an address in the search box, or choose a saved Home/Work/Other address.
4. Browse restaurants near you, open one, add dishes to the cart and check out. You can also order for someone else by adding the receiver's name and phone.
5. Pay online (UPI, cards, netbanking) or choose cash on delivery where the restaurant allows it. You get a branded order confirmation email.

13. Track your order

1. After ordering, tap Track order or open the tracking link from your email or SMS. It looks like track.php?t=TOKEN.
2. The tracking page shows live status: Confirmed, Preparing, On the way, Delivered. Anyone with the link can view it, no login needed, so you can share it with family.
3. When the rider picks up, you see them moving live on the map with distance and estimated time.
4. You also get status emails at each stage with a Track Live button, and an invoice PDF attached to the delivered email.

14. Delivery OTP: share the code with your rider

1. When your order is On the way, your tracking page shows a big 4-digit code.
2. When the rider arrives, tell them this code. They enter it in their app.
3. Only the correct code completes the delivery. This protects you from wrong or fake deliveries.

C. Rider side

Riders use the BizSensei Rider Android app or the rider pages in a browser. Registration is open to everyone; verification happens before you can take deliveries.

15. Register as a delivery rider

1. Open oms.bizsensei.co.in/rider_register.php and tap Become a delivery rider.
2. Fill in your name, phone number, email, vehicle type and number, and your ID proof details.
3. Submit. Your status becomes pending. Our team verifies every rider before activating deliveries. You will see your status in the app.

16. Log in and open your dashboard

1. Open oms.bizsensei.co.in/rider_login.php, enter your registered phone number and verify the OTP sent to you.
2. Your dashboard (rider_dashboard.php) shows your rider ID (like RDR-000123), your pairing code, your availability switch, paired restaurants and your earnings.

17. Pair with a restaurant

1. Ask the restaurant for their invite code, or share your own pairing code from your dashboard with them.
2. Enter the restaurant's invite code in your dashboard under Pair with a restaurant.
3. Once paired, the restaurant appears in your paired list and can assign you deliveries.
4. You can pair with multiple restaurants and control each pairing from your dashboard.

18. Share your live location

1. On your dashboard, find the Share my location card and tap Start.
2. Keep it on while you work. Restaurants use your location to assign you nearby deliveries, and it powers the route guidance on your delivery map.
3. Tap Stop when your shift ends.

19. Accept and complete deliveries

1. New deliveries appear on My deliveries (my_deliveries.php) with a notification and alert sound. Tap Accept or Decline.
2. Each delivery card shows Step 1: Pickup from (restaurant name, address, phone) and Step 2: Deliver to (customer address, landmark, phone). Big Navigate and Call buttons are on every card.
3. Open the delivery to see the route on the map: distance and estimated drive time from your location to the customer.
4. At the restaurant, enter the pickup code shown on the order to mark it picked up.
5. At the customer's door, ask for their 4-digit delivery OTP and enter it. Only the correct code completes the delivery. You get 10 tries; after that the delivery locks and only the restaurant team can unlock it.

20. Your earnings

1. Every completed delivery adds money to your app automatically. No manual claims.
2. Pay is distance based: Earning = max(minimum payout, total km x per-km rate). Total km = nearest vacant rider to restaurant + restaurant to customer. The restaurant sets its own per-km rate and minimum.
3. Your dashboard shows total earnings and a history of every delivery with its amount.
4. Turn Available for outside deliveries off in your dashboard when you only want your paired restaurant's orders, or on when you want extra deliveries in your free time.